Technical Support

Assessment Systems Technical Support Try these general troubleshooting techniques first: If using a DOS program: Reboot in "Safe Mode Command Prompt only." If using a Windows program: Reboot in "Safe Mode". Note: Make sure the computer starts without network support, and without running any other programs. Launch the program. If the program runs without error, there is an incompatibility between it and other software on your computer, such as network, virus-checking, or other software running in the background. For instructions on using Safe Mode, use your Windows Help system or browse to www.microsoft.com. If you are not able to find the answer to your question on this page, please e-mail our Technical Support Department. We may ask for the following information to better help you: ASC program version operating system and version computer's processor and speed. Consult the information received with the software for information on obtaining technical support. Support for software not listed below is provided by its developer. Software Support Pages BILOG CONCOV ConQuest Crossing SIBTEST (DIFPACK) DETECT DIFCOMP (DIFPACK) DIFSIM (DIFPACK) DIMTEST ES (Effect Size) FastTEST FastTEST Professional HCA/CCPROX HLM ITEMAN Item and Test Analysis Package Lertap 5.0 LISREL/PRELIS MicroCAT MicroFACT MULTILOG MULTISIM PARSCALE POLY-DIMTEST Polytomous SIBTEST (DIFPACK) Quest RASCAL SIBTEST (DIFPACK) TESTFACT XCALIBRE